Customer satisfaction surveys are the most effective way of measuring customer experience and user satisfaction.
Some of the benefits of using customer survey software include the ability to:
1) engage with customers through questionnaires.
2) conduct comprehensive research to understand your customer's experience with your products and services.
3) publish reports such as sentiment analysis to identify trends in your data and make critical business decisions.
Types of questions you should ask in a survey:
How satisfied are you with our product?
What is something we could do better?
How likely are you to recommend our product/service?
Loblaws retail company management is also following the process of taking customer feedback by conducting an online survey called storeopinion. You can do the storeopinion survey here StoreOpinion-Ca.Page